Shipping policy
Shipping Policy – United States (USA)
Shipping Origin
All orders are shipped from the United Kingdom.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may vary during peak seasons or promotional periods.
Shipping Time
Estimated delivery time to the United States is typically between 5–12 business days depending on the shipping carrier and destination.
Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other circumstances beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on the delivery location and selected shipping method.
Customs Duties and Import Taxes
Orders shipped to the United States may be subject to import duties, taxes, and customs fees imposed by U.S. Customs and Border Protection.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Under current U.S. regulations, shipments with a value under $800 USD may qualify for duty-free entry. However, this cannot be guaranteed as customs decisions are made by U.S. authorities.
Customs Delays
International shipments may be subject to customs inspections which can occasionally cause delays. We are not responsible for delays caused by customs clearance processes.
Refused Shipments
If a customer refuses delivery due to unpaid customs duties or taxes, the shipment may be returned to us. In such cases, the original shipping cost will not be refunded and any return shipping charges may be deducted from the refund.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout. We are not responsible for packages lost or delayed due to incorrect or incomplete shipping addresses.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery so we can assist with a claim through the shipping carrier.
Contact
If you have any questions regarding shipping to the United States, please contact our customer support
Shipping Policy – General
Shipping Origin
All orders are shipped from the United Kingdom.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. Processing times may be longer during busy periods or holidays.
International Shipping Destinations
We ship to most countries worldwide. Shipping availability will be shown at checkout.
Delivery Time
International delivery times typically range between 7–21 business days depending on the destination country and shipping carrier.
Please note that delivery times are estimates and may vary due to customs procedures, postal services, and local regulations.
Shipping Costs
Shipping costs are calculated at checkout based on destination and package weight.
Customs Duties and Import Taxes
International orders may be subject to import duties, taxes, VAT, or other customs fees depending on the destination country.
These charges are determined by the customs authorities of the destination country and are the responsibility of the customer.
We do not control or predict these charges and they are not included in our product prices or shipping fees.
Customs Clearance
Customs processing times vary by country and may occasionally cause delivery delays. We are not responsible for delays caused by customs authorities.
Refused Deliveries
If a package is refused due to unpaid customs duties, taxes, or import fees, the package may be returned to us. Original shipping fees are non-refundable and return shipping costs may be deducted from the refund.
Incorrect Address
Customers are responsible for providing accurate shipping addresses. We are not responsible for lost shipments caused by incorrect or incomplete address information.
Lost or Damaged Packages
If a package is lost or arrives damaged, please contact us within 7 days of delivery and we will assist with the carrier claim process.
Contact
For questions regarding international shipping, please contact: sales@sovereignairsoft.com